Investigating - [DeSparkasse] New Banking Interface

FinTecSystems will activate the PSD2 interface for Sparkasse for our products XS2A.pay and OnlineÜberweisen on 08.02.2021. The activation of the PSD2 interface will also include all remaining customers who are using the fallback solution.

Please feel free to contact us again via support@fintecsystems.com.
Jan 12, 09:04 CET
Investigating - [Revolut] has periodical technical issues.

No action is required by our customers.

Because of ongoing technical problems with the bank users may not be able to login or perform a successful transaction.

We have to implement some changes in order to restore full functionality.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Jan 7, 09:29 CET
Update - We are continuing to investigate this issue.
Jan 12, 13:30 CET
Investigating - Sehr geehrte Kunden,

wir möchte Sie gerne auf ein geplantes Wartungsfenster hinweisen.
Während des Wartungsfensters sind unsere Systeme nicht erreichbar.

Wir versuchen die Unterbrechung so kurz wie möglich zu halten. Diese sollte nur ein paar Minuten in Anspruch nehmen.
Während der Unterbrechung werden keine Anfragen von der Schnittstelle beantwortet.

Grund: System Upgrade
Datum: Montag, 08.02.2021
Uhrzeit: 3:00 -4:00 a.m.
Status: https://status.fintecsystems.com/incidents/jpq5lywn7g2q

Sobald die Wartungsarbeiten abgeschlossen sind, wird unser System wieder wie gewohnt für Sie verfügbar sein.

Die oben beschriebenen Arbeiten können negative Auswirkungen auf den Betrieb Ihres Systems haben.
Bitte leiten Sie die Mail an die geeigneten Personen in Ihrem Unternehmen weiter.
Bitte schicken Sie uns die Kontaktpersonen mit entsprechenden Kontaktdaten, damit wir in Zukunft die Personen direkt mit informieren können.


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English Version

Dear Customer,

we'd like to inform you that we will be taking down our system in a planned maintenance.
The interruption should only last a couple of minutes.

During this period, API requests won't be processed.

Reason: System Upgrade
Date: Monday, 8th February 2021
Time: 3:00 to 4:00 a.m. CET
Status: https://status.fintecsystems.com/incidents/jpq5lywn7g2q

As soon as the maintenance is done, the system will be available again.

The above described actions may cause adverse effects on the operation of our application in your system.
Please forward this e-mail to the appropriate contact person within your company.
If the contact mail address needs to be updated on our side, please let us know, who to inform in future.
Jan 12, 13:29 CET
Investigating - [DeDegussaBank] has a new banking portal

from [2020-10-23].

No action is required by our customers.

Our bank interface of this particular bank will not be available.
After implementing the new bank interface should be available again

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Oct 23, 12:20 CEST
Identified - [FrCompteNickel] has a new banking portal

from [2020-09-28].

No action is required by our customers.

Our bank interface of this particular bank will not be available.
After implementing the new bank interface should be available again

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Sep 29, 08:28 CEST
Investigating - [DeTargobank] has periodical technical issues.

No action is required by our customers.

Because of ongoing technical problems at the bank users may not be able to login or perform a successful transaction.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Aug 26, 14:05 CEST
Identified - Due to changes to the Deutsche Handelsbank service we had to disable Deutsche Handelsbank as a supported bank/transport.

We are currently working on a different approach. Until this process is completed the bank will be unavailable.
Jul 21, 15:41 CEST
Identified - [FrBoursorama] has a new Bank Portal.

No action is required by our customers.

Our bank interface for this particular bank will be unavailable. After implementing the new bank interface should be available again.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Jun 5, 15:02 CEST
Update - We are continuing to work on a fix for this issue.
Mar 13, 10:19 CET
Identified - Some [FrBanquePopulaire] banks have a new banking portal

from [2020-02-20].

No action is required by our customers.

Our bank interface for some regions of this particular bank will not be available.
After implementing the new bank interface should be available again

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Feb 20, 16:17 CET
API Operational
Webhook Queue Operational
Database Operational
Website Operational
Banking Interfaces Operational
Customer support ? Operational
Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2021

No incidents reported today.

Jan 20, 2021
Completed - The scheduled maintenance has been completed.
Jan 20, 10:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:00 CET
Scheduled - [DeTargobank] has scheduled system maintenance on

[20.01.2021] from [9:00] CET to [10:00] CET.

No action is required by our customers.

Our bank interface for this particular bank will be unavailable during that period. After the maintenance window the bank interface should be available again.

We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites become available again.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Jan 18, 16:59 CET
Completed - The scheduled maintenance has been completed.
Jan 20, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 23:00 CET
Scheduled - [UniCredit Bank Austria] has scheduled system maintenance on

[19.01.2021] from [23:00] CET to [20.01.2021] [07:00] CET.

No action is required by our customers.

Our bank interface for this particular bank will be unavailable during that period. After the maintenance window the bank interface should be available again.

We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites become available again.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Jan 14, 16:46 CET
Completed - The scheduled maintenance has been completed.
Jan 20, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 23:00 CET
Scheduled - [DeHypovereinsbank] has scheduled system maintenance on

[19.01.2021] from [23:00] CET to [20.01.2021] [07:00] CET.

No action is required by our customers.

Our bank interface for this particular bank will be unavailable during that period. After the maintenance window the bank interface should be available again.

We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites become available again.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Jan 14, 16:45 CET
Jan 19, 2021
Completed - The scheduled maintenance has been completed.
Jan 19, 10:45 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 10:30 CET
Scheduled - [DeTargobank] has scheduled system maintenance on

[19.01.2021] from [10:30] CET to [10:45] CET.

No action is required by our customers.

Our bank interface for this particular bank will be unavailable during that period. After the maintenance window the bank interface should be available again.

We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites become available again.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Jan 19, 10:08 CET
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021
Resolved - This incident has been resolved.
Jan 14, 14:03 CET
Identified - [AtBawagPskEasybank] has periodical technical issues.

No action is required by our customers.

Because of ongoing technical problems with the bank users may not be able to login or perform a successful transaction.

We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites are fully functional again.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Dec 1, 10:52 CET
Jan 13, 2021

No incidents reported.

Jan 12, 2021

Unresolved incident: Wartungsarbeiten / Maintenance February 08th 2021.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021
Resolved - This incident has been resolved.
Jan 8, 17:05 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 16:59 CET
Identified - [FrCreditAgricole ] has technical issues.

No action is required by our customers.

Our bank interface for this particular bank will be unavailable until these issues are resolved.

We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites become available again.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Jan 8, 09:47 CET
Jan 7, 2021