Identified - [DeSantander] has technical issues.

No action is required by our customers.

Our bank interface for this particular bank will be unavailable until these issues are resolved.

We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites become available again.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Jul 28, 11:55 CEST
Identified - Due to changes to the Deutsche Handelsbank service we had to disable Deutsche Handelsbank as a supported bank/transport.

We are currently working on a different approach. Until this process is completed the bank will be unavailable.
Jul 21, 15:41 CEST
Identified - [FrBoursorama] has a new Bank Portal.

No action is required by our customers.

Our bank interface for this particular bank will be unavailable. After implementing the new bank interface should be available again.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Jun 5, 15:02 CEST
Update - We are continuing to work on a fix for this issue.
Mar 13, 10:21 CET
Identified - [DeSantander] has a new Bank Portal

from [2019-09-15].

No action is required by our customers.

Our bank interface for this particular bank will be unavailable. After implementing the new bank interface should be available again.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Sep 17, 09:24 CEST
Update - We are continuing to work on a fix for this issue.
Mar 13, 10:19 CET
Identified - Some [FrBanquePopulaire] banks have a new banking portal

from [2020-02-20].

No action is required by our customers.

Our bank interface for some regions of this particular bank will not be available.
After implementing the new bank interface should be available again

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Feb 20, 16:17 CET
API Operational
Webhook Queue Operational
Database Operational
Website Operational
Banking Interfaces Operational
Customer support ? Operational
Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 9, 2020
Completed - The scheduled maintenance has been completed.
Aug 9, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 00:00 CEST
Scheduled - [DePostbank] has scheduled system maintenance on

from [2020-08-09 00:00:00 CEST] to [2020-08-09 12:00:00 CEST.

No action is required by our customers.

Our bank interface for this particular bank will be unavailable during that period. After the maintenance window the bank interface should be available again.

We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites become available again.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Aug 7, 13:11 CEST
Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020
Resolved - This incident has been resolved.
Aug 5, 11:29 CEST
Identified - [DeVolkswagenbank] has system maintenance.

No action is required by our customers.

Our bank interface for this particular bank will be unavailable during that period. After the maintenance window the bank interface should be available again.

We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks websites become available again.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Aug 5, 09:49 CEST
Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Resolved - This incident has been resolved.
Jul 28, 10:21 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 13:01 CEST
Investigating - We disabled the PAY Product for [AT Erste Bank] because the bank reports issues with transactions.

No action is required by our customers.

Because of this issues users are not able to login and perform a successful transaction.

We are in contact with the bank regarding this issues.

In case of ongoing errors or problems please contact
support@fintecsystems.com.
Jul 24, 16:10 CEST
Jul 27, 2020
Jul 26, 2020

No incidents reported.